FAQ

Shipping

Q: How long does shipping take?

A: We are currently experiencing high order volumes, shipping will take around 15-24 days after purchase, however these times can fluctuate depending on the influx of orders.

Q: How long does it take for orders to be processed?

A: We are currently experiencing high order volumes so please allow up to 3 business days for your orders to be processed.

Q: Can I change my shipping address?

A: Yes. However, this needs to be done ASAP (within 24hrs of purchase) to avoid shipping to the undesired address. If you have not indicated this to us before 24hrs, we do not accept any responsibility for it not arriving at the desired address.

Returns and Refunds

Q: Can I return my item for a full refund?

A: Our returns and refund policy is stated on the website, check out our Refund Policy, and if that does not answer your question, please feel free to Contact Us!

Q: Can I cancel my order?

A: Orders can be cancelled within 24hrs of purchasing, you would need to Contact Us within this timeframe.

General Questions

Q: How can I get in touch?

A: If you have any other questions, which the site does not currently answer, please do not hesitate to Contact Us!

Q: What payment methods do you accept?

A: We accept all major credit / debit cards, as well as PayPal.

If you have any more questions which have not been answered above, please do not hesitate to Contact Us with your enquiry!